Question 1

How can I book a ride?

Accepted Answer

You can easily book a ride using our contact form on the website or by phone. Our team will contact you promptly to clarify all the details.

Question 2

How quickly can I book a ride?

Accepted Answer

We strive to process all requests as quickly as possible. In urgent cases, we also offer last-minute bookings, subject to availability. Please just ask.

Question 3

Can I also book a regular trip?

Accepted Answer

Yes, we also offer regular rides, such as dialysis trips or trips to rehabilitation facilities. Contact us to discuss the details.

Question 4

What happens if I have to cancel my appointment?

Accepted Answer

If you need to cancel an appointment, please inform us as early as possible to avoid unnecessary costs.

Question 5

Are wheelchair access possible?

Accepted Answer

Yes , our vehicles are equipped for wheelchair transport. Please let us know when booking if a wheelchair space is required.

Question 6

Do you only drive in Oberderdingen?

Accepted Answer

Our location is Oberderdingen, but we transport patients throughout the Baden-Württemberg region – including to clinics and doctor's offices in larger cities such as Karlsruhe, Heilbronn, and Stuttgart.

Question 7

Will the driver accompany me to the hospital or doctor's office?

Accepted Answer

If you wish, our drivers will accompany you to the practice or clinic and pick you up again after the appointment.

Question 8

Can I book recurring trips (e.g. dialysis)?

Accepted Answer

Yes, we're happy to take on your regular trips – reliably and always on time . Just ask us about it.

Question 9

What happens if my appointment is rescheduled?

Accepted Answer

No problem—just give us a call. We'll flexibly adjust the pickup time to your needs.

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